xbaj8 Privacy Policy: How We Handle Your Information
xbaj8 collects only the account and transaction data needed to run your wallet, process your bKash or Rocket payments, and keep your records accurate. This policy tells you exactly what we hold, why we hold it, and how you can review or correct it — access and eligibility depend on your local law and the eligible regions we serve.
Account data clarity
bKash and Rocket transaction records
Your right to review
Contact route published
POLICY POSTURE
What Data xbaj8 Collects and Why
When you open an account, we collect the information you provide directly: your name, contact details, and the account credentials you set. When you fund your wallet using bKash or Rocket, our payment processing layer records the transaction reference, the amount, and the timestamp — nothing more from the payment provider than what is needed to match the deposit to your account. We also collect device and session data automatically: your browser type, the pages you visit within our platform, and session duration. This helps us keep the platform working correctly on mobile and desktop without requiring you to repeat steps. We do not sell your personal data to third parties. We do not share your transaction records — including your bKash deposit history or Rocket transfer references — with advertisers. Data we hold is used for account management, transaction matching, account security checks, and responding to your support requests. Where local law in Bangladesh or the eligible regions we serve requires us to retain or disclose certain records, we follow those obligations. Your continued use of xbaj8 after any policy update means you have read and accepted the revised terms.
bKash transaction reference
Rocket payment record
Session and device data
Account credentials
POLICY COVERAGE
Where This Policy Applies and What It Covers
This policy applies to every interaction you have directly with xbaj8 — your account, your wallet, and the pages you browse on our platform. It does not extend to third-party services that operate independently, such as the bKash or Rocket apps you use to initiate a transfer. Understanding the boundary helps you know who to contact for different data questions.
Your xbaj8 Account
All data you enter when registering, updating your profile or changing your account credentials falls inside this policy. We control how that data is stored and who can access it within our platform.
Transaction Records
Deposit and withdrawal records linked to your account — including bKash and Rocket payment references — are covered here. We keep these to match payments accurately and to respond to any dispute you raise.
Site Content and Navigation
Pages you visit, game lobbies you open, and session activity recorded on our platform are within scope. We use this data to keep the experience consistent and to identify technical issues.
Third-Party Services
The bKash app, Rocket mobile banking interface and any external link you follow from our platform operate under their own privacy terms. We do not control their data practices and this policy does not apply to them.
YOUR ACCOUNT RIGHTS
Practical Steps to Review and Correct Your Data
You have concrete actions available under this policy — not just abstract rights. Log in and open the account settings page to see the profile information we currently hold. If any detail is wrong, you can update most fields directly from that screen. For records you cannot edit yourself — such as closed transaction entries or payment references — you can raise a correction request through our support channel and we will review it. If you want to know exactly which data we hold about you, send a written request to our support contact. We aim to respond to data access requests within a reasonable period, though processing times depend on the volume of requests at the time. Your access to any data correction process depends on your local law and the eligible region you are in. We do not retain data longer than is necessary for the purposes described in this policy, unless a legal obligation in your jurisdiction requires a longer retention period.
Review Your Profile
Open the account settings page after logging in to see the name, contact details and credentials we hold for you. You can update most fields directly from that screen without contacting support.
Correct a Transaction Record
If a bKash or Rocket transaction entry looks wrong in your history, contact support with the reference number. We will match it against our payment logs and correct or explain the entry.
Request a Data Summary
Send a written request through our published support route to ask what personal data we hold. We will respond within a reasonable period; eligibility for this request depends on your local law.
Close Your Account
If you want to close your account, contact support with the request in writing. We will process it and confirm what data we retain after closure in line with our legal obligations.
CONTACT OUR TEAM
How to Reach xbaj8 About This Policy
If you have a question about how we handle your data, or if you want to exercise any of the rights described in this policy, use the contact routes published on our platform. We handle policy-related questions separately from general account support so your request reaches the right team. Availability of specific channels depends on your region.
Live Chat
Open the chat widget from any page on xbaj8 to raise a privacy or data question directly. Describe your request clearly and include your registered account contact detail so we can verify your identity.
Email Support
Send your data or privacy request to the support email address listed in the Contact section of our platform. Written requests are useful for data access or correction queries that need a documented response.
Account Help Page
The Help section of your signed-in account area includes a form for submitting account-related queries, including data review requests. Complete the form and select the privacy category when submitting.
DATA HANDLING PRACTICES
How We Protect and Manage What We Hold
Our approach to data handling is shaped by what your account actually needs to function — payment matching, session continuity and account security. We do not collect data we do not use, and we review our retention schedules regularly to stay aligned with the purposes described in this policy.
Cookies and Session Data
We use cookies to keep your session active across pages and to remember your account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the platform load on your device.
Account Security Measures
Your account credentials are stored in encrypted form. We do not display your full password or your bKash or Rocket account number in any dashboard view. If you suspect your credentials have been compromised, update them from the account settings page immediately.
Data Retention
We retain your account data for as long as your account remains active and for a period after closure as required by applicable law in Bangladesh and the eligible regions we serve. Transaction references are kept for financial record purposes only.
Policy Updates
When we update this policy, we publish the revised version on this page with a note of what changed. Continuing to use your account after an update means you accept the current version. Check this page periodically to stay informed.
POLICY FAQ
Common Questions About Your Privacy on xbaj8
These are the questions we receive most often about data handling, account records and your rights under this policy. If your question is not answered here, use the support contact routes listed in the section above.
Does xbaj8 share my bKash or Rocket transaction details with anyone?
We do not share your bKash or Rocket payment references with advertisers or unrelated third parties. Transaction data is used only to match deposits to your account and to respond to any payment dispute you raise with our support team.
Can I see all the personal data xbaj8 holds about me?
Yes. Send a written request through our published support contact — live chat or the support email — and we will compile the data we hold linked to your account. Processing time varies; eligibility depends on your local law and the region you are in.
How do I correct wrong information in my account profile?
Log in and open your account settings to edit most profile fields directly. For entries you cannot change yourself — such as a transaction record — contact support with the specific detail and a reference number, and we will review and correct it.
What happens to my data if I close my account?
After you close your account, we retain certain records for the period required by applicable law in Bangladesh and eligible regions. This typically covers transaction history for financial compliance purposes. We delete or anonymise data that we are not legally required to keep.
How does xbaj8 use cookies and can I turn them off?
We use cookies to maintain your login session and remember account preferences. You can adjust cookie settings in your browser at any time. Turning off functional cookies may cause some pages or account features to load incorrectly on your device.
Who do I contact if I think my data has been misused?
Contact our support team through live chat or the email address in our Contact section. Describe the concern clearly and include your account details so we can investigate. We treat data misuse reports as a priority and will follow up in writing.